Contact Us

RIDEVRA™ · CUSTOMER SUPPORT

We're here to help with your Ridevra™ order.

For questions about our cycling comfort products, existing orders, shipping, tracking, payments, returns, refunds, or received items, our customer-support team is available to assist.

EMAIL SUPPORT service@ridevra.com

For product, order, delivery, return, and customer-service questions.

PHONE SUPPORT +86 157-1215-1928

Customer-support contact number for Ridevra™ inquiries.

SERVICE HOURS 8:00 AM - 10:00 PM Daily

Our customer-support team operates daily during these service hours.

HOW WE CAN HELP

Clear support for the questions that come with every ride.

If you need assistance, please include enough information for our support team to understand your request. For order-related questions, including your order number and the email address used during checkout can help us identify the correct purchase.

For product-related questions, please describe the Ridevra™ product and the issue or information you need so our team can provide a more relevant response.

COMMON SUPPORT TOPICS

What you can contact us about

01 Product Questions

Questions about product features, use, compatibility, setup, or general product information.

02 Order Assistance

Questions regarding an existing purchase, order details, payment status, or order-related information.

03 Shipping & Tracking

Assistance with shipment information, tracking updates, delivery questions, or shipping-related concerns.

04 Returns & Refunds

Questions about return requests, return instructions, refunds, or received merchandise.

FOR FASTER ASSISTANCE

Helpful information to include

Providing clear order and product information can help our support team better understand your request.

01
Your Order Number

Include your order number when your question relates to a purchase.

02
Order Email Address

Use or provide the email address associated with your order.

03
Clear Description

Describe the product, delivery, or order issue as clearly as possible.

IMPORTANT RETURN INFORMATION

Please contact us before returning merchandise.

Our registered business address is not automatically our return warehouse address. Merchandise should not be sent there unless our customer-support team specifically provides that instruction.

After your return request has been reviewed, the appropriate return instructions and destination will be provided.

COMPANY INFORMATION

Official Ridevra™ details

BRAND NAME Ridevra™
LEGAL COMPANY NAME Shanghai Baiyangu Technology Co., Ltd.
OWNER Mu Anjun
BUSINESS ADDRESS Room 118, Building 20, No. 1-42, Lane 83, Hongxiang North Road, Lin-gang Special Area, Shanghai, China
CUSTOMER SUPPORT EMAIL service@ridevra.com
CUSTOMER SUPPORT PHONE +86 157-1215-1928
CUSTOMER SERVICE HOURS 8:00 AM - 10:00 PM Daily
RIDEVRA™ CUSTOMER CARE

Questions about your ride or your order? Our support team is here to assist.

Ridevra™ provides customer support for product questions, order assistance, shipping, tracking, returns, refunds, and other purchase-related matters.